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What is the Standard Ground shipping policy?
In-stock orders shipped from LEM Products deliver within 5 - 10 business days of the receipt of the order.
Shipments to the 48 states incur Standard Shipping Costs.
Orders being shipped to Alaska, Hawaii, US Territories APO/FPO Addresses or Canada will be charged based on actual shipping charges incurred by UPS or USPS.
When LEM Products ships an order via Standard Ground Shipping - orders will ship via UPS OR USPS.
Does LEM offer quick shipment?
Yes. UPS 2nd Day Air will get your order to you in 2 business days.
Get your order in 1 business day with UPS Next Day Air shipping.
Orders must be received before 12:00 p.m. EST Monday - Friday to be shipped same day.
Orders received after 12:00 p.m. EST on Friday or on the weekend will not ship until the following Monday. They do not ship NOR do they deliver on Saturday or Sunday.
How to return an unsatisfactory product to LEM?
Any item that is deemed unsatisfactory by the customer may be returned within 30 days of purchase.
If you have a product you would like to return through LEM's Guarantee, you must contact their Customer Service Team to request a return authorization at 1-877-336-5895. Absolutely NO returns will be granted without prior authorization.
LEM may refund the purchase price or replace the item.
How to make my order valid for the warranty service?
Complete and return the warranty card with a copy of your purchase receipt to LEM Products – 4440 Muhlhauser Rd., Suite 300, West Chester, OH 45011. You also can scan and email your warranty card and a copy of your receipt to [email protected].
You may also register your warranty online here. You will still need to mail or email to them a copy of your purchase receipt.
You must submit a copy of your purchase receipt with your warranty registration. If you do not, keep your proof of purchase in a safe place. This information is required to exercise your product warranty.