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What do I do if the items are damaged ?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that they can evaluate the issue and make it right.

What are Exceptions / non-returnable items?

• Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). They also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

• Unfortunately, they cannot accept returns on sale items or gift cards.

What is their return policy?

• They have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

• To start a return, you can contact them at [email protected]. If your return is accepted, they’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to them without first requesting a return will not be accepted.

• You can always contact them for any return question at [email protected].

How to get Refunds?

They will notify you once they’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.