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BelleLily (39)
All 39
Editors' Pick 5
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Details 05/25/2025
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BelleLily Frequently Asked Questions
What I should know before returning a product?
- If you received a product in the wrong size or with the color problem, email us your message pictures, order number and item number within 7 days of receiving the product.
- The returned items without communication will not be accepted. All returns must be approved by our customer service team.
- The returned items should be sent back to our warehouse address mentioned in communication emails, not the company address in our site. The parcels sent to the wrong address will not be accepted.
- The return shipping fee is at customers' own expense.
- The following items cannot be returned: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories.
- The returned items must be in their unused condition with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.
- Returns will be processed within 7 days upon receipt of your package.
- Refunds will get back to your account within 3-7 business days, depending on your bank or card issuers.
- The original shipping fee and insurance are non-refundable.
How can I check my order status?
Log into your account and go to “My Orders”. You will see the following order statuses:
- Paid|Processing: You have paid for this order and we are processing the parcel. Processing time is 1-8 business days. Once the order is paid successfully, you will get an email with order confirmation and details.
- Paid|Partially Shipped: Because your orders may contain multiple items, you may receive multiple packages. "Partially Shipped” implies that some of your items have been shipped. You will receive several emails containing shipping information and tracking numbers.
- Paid|Shipped: Your parcel has been shipped and we will e-mail you the shipping confirmation and tracking number.
How to track my package?
- On your order shipped notification email
Check the email and find the Tracking Numbers directly.
- On your order confirmation email
Step1: Click View Your Order button to go to your order list.
Step2: Find the Order Status and Tracking Numbers.
- On your Bellelily account
Step1: Log into your account at bellelily.com.
Step2: Check your order list and find the Tracking Numbers.