Best Home Fashion Frequently Asked Questions
How much do I need to purchase to be eligible for the free shipping?
Customers need to buy products above $50 and enjoy free shipping.
Do they offer free return?
You can return most new and unopened items within 14 days of delivery for a full refund. Items must be returned in new or unused condition and contain all original materials included in the shipment. You can return most new and unopened items within 14 days of delivery for a full refund. Upon arrival at the Best Home Fashion warehouse, all returned items are inspected.
How can I receive a refund?
If the return is due to their error, they will refund the full cost of the item and shipping. All orders with free shipping offer and returned for a refund will be charged the original shipping fee of $6.99. You will receive a refund in the original form of payment. Returns with original receipts will be refunded to the original payment method. Delivery fees are non-refundable and previous purchases are not eligible for price adjustments. If the item was purchased during a buy one get one free sale, all items must be returned for a full refund. If the item has been opened or shows signs of use, you may receive a partial refund and/or original shipping cost.
What do I need to do to make a return?
If you wish to return BHF merchandise purchased at their participating retailer, you must follow the return policy of the retailer where the order came from. Return and exchange policies vary by retailer. To return, please contact Best Home Fashion customer service within 7 days of delivery. You can submit a return or exchange request via email or phone and they will process your request and issue a return authorization number. Customers are responsible for returns unless they decide otherwise. They strongly recommend that you insure your return package to protect yourself. We are not responsible for return packages lost in the mail.