BikeZaar Frequently Asked Questions
What is your returns policy?
All purchases made online can be returned without question within 14 days, assuming they have not been used and are returned in a re-saleable condition with their original packaging. Most of their dealers accept 30 day returns, but it is worth checking when you decide which dealer to buy from. All bikes bought and paid for in full directly on bikezaar.com can be returned within 30 days of purchase for a full refund.
How long will it be before my bike is ready?
Some bikes are in stock and ready to collect or deliver. Others will be built according to your specification.
What payment options do you offer?
You can pay by credit and debit card, PayPal and PayPal Credit (subject to status), Apple Pay and Google Pay.
Which countries do you ship to?
They already ship clothing, parts and accessories to over 70 countries, but right now, they only ship bikes and framesets to the UK.
Does my bike include pedals?
Some bikes e.g. junior bike and city bikes will come with flat pedals. More specialist road and mountain bikes, for example, are unlikely to come with pedals as you are likely to choose these to suit your footwear and preference.