30% Off Bobbi Brown Coupon codes & Promo codes | Dec 2024

Can I return or exchange an item?

• If for any reason you are not completely satisfied with your Bobbi Brown Online purchase, simply return the unused portion and they will be happy to remit your account for the amount of the purchase. 

• If you prefer, you may exchange it for another item (s). If you wish to return or exchange an item purchased at Bobbibrown.com.

Why is my favorite product discontinued? Can I still purchase it?

• Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. 

• They are happy to assist you in finding a suitable alternative.You may contact an Online Bobbi Brown Makeup Artist via telephone at 1-877-310-9222 or email them for alternative recommendations.

How do I change or cancel my order?

• Please contact them within 1 hour of order placement via our toll-free number 1-877-310-9222. 

• They will do their best to accommodate your request to change or cancel your order. 

• Once an order is processing they regret that it cannot be changed or cancelled.

Where is my order?

• You can access your order status and history by signing in and viewing in your account. You may also reach them for status updates at 1-877-310-9222 or email them.

• Check the status of your most recent orders at bobbibrowncosmetics.ca. Click on the Order Status link and login to your Account to view the status of your orders.

• To track your order, click on the tracking number next to the order to view the delivery status of your order.

• Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

What should I expect if I purchase a “Pre-Order” item?

• Pre-Order is the ability to reserve a product prior to its official launch date. When you purchase a Pre-Order item, they will provide an estimated ship date for that item during the checkout process and in your order confirmation email. 

• If you have an account, this date is also visible in the Order History section. Pre-Order items may ship separately from other items in your order, and you will receive a shipping confirmation email when the shipment occurs. 

• If multiple shipments occur, you will not be charged additional shipping, and any samples or promotional items ordered will be included in your first shipment.