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Expiry Date: 05/25/2025
Does Brookstone offer free shipping?
Some products are eligible for Free Shipping on Brookstone.com. The Free Shipping does not also apply to other non-eligible items in your cart. See the items currently available for Free Shipping.
How does Brookstone ship?
Ground Service Only - they use USPS, UPS, and FedEx depending on the product ordered.
White Glove Deliveries for Massage Chairs?
White Glove delivery is required for all Massage Chairs. White Glove delivery typically includes inside delivery, removal of packaging materials, and setup. A delivery date and time is coordinated by the manufacturer with the customer within 3-5 business days of purchase.
White Glove Delivery fees are nonrefundable and when initiating a return with the massage chair manufacturer, the customer will be charged a return label fee which will be deducted from their refund.
Additional White Glove Delivery Fees May need to be collected for excessive effort to deliver the product, difficulties at the delivery location, rescheduling of delivery, and is at the discretion of the provider.
How long does it take for an order to arrive?
Due to COVID-19, it can take up to 10 business days from the date an order ships for the order to arrive. Products shipping from an international source can take up to 3-6 weeks. Due to COVID-19, there are unexpected delays, as carriers are experiencing an influx of shipments.
What is the return policy?
they want you to love shopping at Brookstone.com. If products purchased from Brookstone.com do not meet your expectations, you may return them with the packing slip within 30 days of purchase. Refunds will be returned in the method of which you paid. Original shipping and handling charges will not be refunded. After 30 days, please refer to the original manufacturer's warranty for product and service issues.
Should you have any questions regarding this policy, please reach out to Brookstone.com Customer Care at 1-888-454-9752. Brookstone reserves the right to deny any return should the conditions of the items not meet the Return Policy and if items are used outside of the manufacturer's specifications.
PLEASE NOTE: Some items such as personalized items (monogramed) and personal care products. Non-Refundable items include: Pillows, Sock-wear, some fitness and massage products or any other "personal care" products. Personal Care is defined as any product that makes direct and continuous contact with the skin. Unopened and sealed items are acceptable for return. Personalized items and items marked as final sale or non-returnable are also ineligible for refunds.
How do I file a warranty claim?
For warranty related questions on previously purchased products, please contact the original manufacturer for assistance. To locate the manufacturers contact information, please reference your product manual. Brookstone does not manufacture any products.
If you are not satisfied with your product, or believe you received a non-conforming product, you have 30 days from the date your order was delivered to return your product to them – if the product was purchased at Brookstone.com.
Does Brookstone offer repair services?
No. You would have to contact the original product manufacturer for assistance. To locate the manufacturers contact information, please reference your product manual.
What payment options does Brookstone accept?
Google Pay, Amazon Pay, PayPal, Klarna, Visa, Discover, Mastercard, & American Express
What is Klarna?
Klarna is a "buy now, pay later" service that allows online shoppers to pay 25% of the full price up-front, and the remaining 75% of the total amount in 3 installments every 2-weeks from the purchase date.