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Build with Ferguson (50)
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Build with Ferguson Frequently Asked Questions
What is their return policy?
With certain exceptions, you may initiate a return for a refund (minus return shipping) within 180 days of receipt of the item. Returns outside the 180-day return window will not be accepted. Once the item has been received and inspected through their warehouse, a refund will be applied to your account (minus return shipping). You can initiate a return within 180 days of receiving most defective items for a full refund. Once a return has been set up and the item has been returned to their warehouse, they will inspect it. If the item is deemed defective, a full refund will be made to your account.
How do I send my return back?
If possible, they recommend using the original shipping packaging. Follow the instructions provided by the Return Material Authorization (RGA) number they emailed. If you use the return label they provide, print the return label, stick it on the outside of the box, and drop your shipment to any UPS location. Return labels help them track your return efficiently. If you choose other shipping methods, please contact customer service to let them know.
When should I get a refund?
For most normal or defective returns, they will process your credit once they confirm that their warehouse has received and inspected the item. Please issue the letter of credit within 5 to 10 working days after delivery to their warehouse. Refunds will be issued in accordance with their return policy. For rejected shipments, damaged shipments and freight claims made within two business days of receipt, they will issue letters of credit as soon as possible. However, please allow 5-10 business days for processing to complete.
How to cancel an order?
Since their orders are processed very quickly, they can cancel orders in a very short time. Find your order by logging into your account. You must have a Build.com account to cancel an order. If you are placing an order as a "Guest", you must create an account to continue. If the "Cancel Order" button is displayed, you can cancel the order online without assistance. If the "Cancel Order" button is not visible, you can request to cancel the order by contacting their customer service team before the order is shipped.