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What are the shipments to forwarding company?
Bumble and bumble is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company.
This means that Bumble and bumble is not responsible to provide a replacement or refund for any goods delivered to a forwarding company.
If you choose to use a forwarding company, they recommend requesting the forwarder refuse any packages that arrive damaged.
If a package is lost or damaged after being received by the freight forwarder, it is the responsibility of the freight forwarder.
They're sorry Bumble and bumble only delivers online orders to US and US Territories addresses. They are unable to ship to international addresses.
Most orders are processed within 1 - 2 business days (processing time does not include weekend days).
Orders placed on Saturday and Sunday will be processed the following Monday.
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
bumbleandbumble.com orders are shipped on business days (Monday - Friday, excluding major holidays). Orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.
2nd day and Overnight orders placed by 3PM ET will be processed and shipped the same day, depending on product availability.
How can I check my order status?
Check the status of your most recent orders by visiting their Order Status page. This is the easiest and fastest way to get the most current information regarding your Bumble and bumble Online orders.
When you click on Order Status (link to Order Status page), you will be prompted to log in with your email address and password.
An order summary page will provide you with detailed information about your current and past orders.
After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier's Web site, you may click on the tracking number to view the delivery status of your order.
Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.
How to return the damaged items?
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear.
However, if damage occurred to the item(s) in your shipment, please contact them immediately at 1-866-513-0498.
Please provide the order number along with your email address and phone number for fastest service.
To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.