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And Other Stories (50)
All 50
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And Other Stories Frequently Asked Questions
When will my order be shipped?
Your order will in most cases leave their warehouse on the working day after you have placed it, or earlier.Besides Standard delivery, they also offer Express delivery in some of their locations (1-2 working days) for an additional cost.During holiday seasons and sale, delivery might take a little longer, so please remember to order as early as you can.
Where do I add my discount code?
Please submit the discount code in your shopping bag before proceeding to checkout.
Click on "Add discount code" located just above the total order value. Submit the code and click ”Add discount” and the total order amount will be updated.
Please note that you can't combine the code with other discounts and that the code is case sensitive. For example, if your discount code is "DISCOUNT", the code will not work if you type in "discount" instead.
In case you wish to remove the code, simply click "Remove".
Can I return my order?
Yes, they offer free returns within 30 days upon receipt. In case you have had a change of heart, you are welcome to return your order to them.
The refund will be processed within two weeks after the return date. Please make sure that the items are returned in a clean and unworn condition with all tags still attached.
For hygiene reasons, underwear briefs, lingerie bodysuits and earrings cannot be returned unless faulty, and all swimwear must still have the hygiene strip.
Please note that items purchased in their online store cannot be returned in any of their physical stores.
When will I receive mu refund?
They always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from them within that time, please contact their customer serivce. All refund information will come directly to you from Klarna.
PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.
Paypal
You can expect to receive a refund within 14 days of sending it back to them. Once they have processed the return you will receive a return confirmation email.
Does & Other Stories offer exchanges?
Unfortunately they don't offer exchanges at this point. If you need a different size or colour, please return the items and place a new order.