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Can I schedule my delivery in advance?
At this time, it's not possible to schedule an exact delivery date in advance.
They work closely with their shipping teams to deliver orders as quickly as possible.
Orders placed before 1 pm ET are expected to leave their warehouses same business day (Monday to Friday).
Orders placed after 1 pm ET are expected to leave their warehouses next business day.
Can I change my shipping address?
Before your order ships,reach out to Endy Customer Care using the live chat feature in the bottom-right corner of this page to let them know about address changes right away.
They'll do their best to make any requested changes, but they can't guarantee your request will make it to their warehouse team before they pick, pack, and ship your order.
If they can't update the address before your order ships, they'll notify our shipping partners of the address change.
Can I pick up my order?
They do not offer order pickup as they do not have any retail locations and sell exclusively online via their website.
In some cases you will be able to pick up your order from their shipping partner if requested.
For the larger products such as the Endy Mattress, pickup from their shipping partners is only available at the nearest delivery terminal.
Most Endy products are too large to be held for pickup at local retail locations.
To inquire if you will be able to arrange a pickup for your order, please use the live chat feature on this page to contact their Customer Care Team.
Are gifted Endy products eligible for trial returns?
Their product trials are non-transferrable, and each Endy customer is eligible for one (1) trial per product that begins on the date of delivery.
If you're purchasing a gift for a loved one, include their name in the shipping address to include them in the product trial.
If you're an existing Endy customer, reach out to Endy Customer Care using the live chat feature in the bottom-right corner of this page to let them know your new order is intended as a gift.
How do I cancel my Endy order?
They push new orders to their warehouse throughout the day so their fulfillment team can pick, pack, and ship orders as quickly as possible.
If you've changed your mind about your order, or realize you ordered the wrong size, use the live chat feature in the bottom-right corner of this page to contact their Customer Care team as quickly as possible.
If you reach them in time, they may be able to cancel the order before it reaches their warehouse.
If they're not able to cancel up-front, they'll provide you with pre-paid return shipping labels so you can ship them back to them for free after your delivery is completed.