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Canine Sciences, LLC (21)
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Editors' Pick 5
Coupons 4
Deals 17
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Canine Sciences, LLC Frequently Asked Questions
How much does the shipping cost?
For all destinations in the continental United States, their shipping rate is $5.95 for a single jar/bag, plus $3.25 for each additional item within a given order. An order of a 3-pack or a 6-pack of the same item counts as a single product. All orders over $50 in the continental United States receive free shipping.
For U.S. destinations outside of the continental United States, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands, their shipping rate is $6.95 for a single jar/bag, plus $3.75 for each additional item within a given order.
For international shipments to destinations outside of the United States, their shipping rate is $12.95 for a single jar/bag, plus $4.25 for each additional item within a given order.
When will I receive my refund?
All refunds will be made within 3 business days of their receipt of the return package.
Refunds will be made to the original form of payment used when placing the order.
Please allow up to 3 business days for your financial institution to process the refund.
How to make a return?
- Contact their customer service team at [email protected] at any time, or call them at 1-855-4CANINE (1-855-422-6463) Monday through Friday between 9am and 6pm Eastern Standard Time. For your convenience and to ensure accuracy they will send a preprinted label to you, using the email address they have on file.
The pre-printed label that they will email you will contain the return address. Tape this label to the top of your return package. They recommend using the original packaging but you can use alternative packaging if you like. Likewise, you may send the package by any delivery carrier you choose -- USPS, FedEx, UPS, etc. Please note that the return postage is the responsibility of the customer.
Within the package, please include the empty jar or bag and a copy of your original receipt to confirm the account they should credit. You can simply print out the original email confirmation message you received from them when you placed your order.
Please note that returns must be received in their offices within 90 days of the original product purchase date.