60% Off GearX Coupon | Apr 2024

What is shipping rate & carrier information?

Their shipping rates are determined by your location, the product's weight, and, in some cases, the size of the product. Their default shipping method is UPS Ground. They also offer expedited UPS and Fedex options along with non-expedited USPS options. UPS is their preferred carrier because they provide better insurance and tracking services. Please note that all shipping times listed above (including expedited service) are in business days only. Saturdays, Sundays, and holidays are excluded. Next Day Air pricing does not include Saturday delivery fees. If your Next Day Air shipment is expected on a Saturday please call for pricing.

What is address & refused package policy?

For all shipments a complete and accurate shipping address is required, as Outdoor Gear Exchange does not refund freight charges on packages that are returned to them as undeliverable. Additionally, any freight charges assessed by the shipper for returning a refused package will be the customer's responsibility. For international orders this will include applicable duties and taxes. If these charges are less than the value of your return they will deduct that amount from your refund.

What is order verification policy?

All orders are subject to approval and verification. If the shipping and billing addresses on your order are different, additional verification will be required which may cause delays. If there are any issues fulfilling or shipping your order, Outdoor Gear Exchange will contact you by phone or email. If you have ordered multiple items and there is an issue with part of your order, they will ship the partial order if they do not hear back from you concerning the order within 72 hours to avoid any further delays.

What is shipping demo bikes?

Demo bikes purchased from Outdoor Gear Exchange will be serviced, and any necessary repairs to make them functional and safe to ride will be completed by one of their dedicated bike service technicians before the bike is disassembled and shipped to the customer. Demo bikes purchased from the Outdoor Gear Exchange will have signs of wear and tear, and it is understood by the customer that the bicycle is being purchased in used condition.