15% Off Casadei Promo Code | Apr 2024

Do I need to set up an account to place an order?

• Setting up an account is not mandatory, but if you register, you will be able to enjoy the following benefits through your 'My Account':

• Track your orders and review past purchases.

• Request your Return Authorization Number directly from your account.

• Gain access to your 'Wish List'.

• Be notified when new products are available.

• Save your address and card details for faster shopping.

• Manage your account details and newsletter subscriptions.

Which size should I choose?

In the Casadei Online Store, sizes may be based on the Italian or International sizing system. To convert this to your usual size, simply click on 'Sizing Info' on every product page. Where an item runs small or large to size, this will also be identified in the item description.

How do I know if an item is in stock?

All items are in stock unless "Sold Out" is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, add it to your Wish List so you may save and view it at any time. 

Why do I need to re-enter my credit card details when requesting delivery to a new address?

For your security, whenever you request delivery to a new address they will ask you to provide new credit or debit card details (even if you have previously stored them with them). This means that if someone guesses your password and tries to make an order using your account, they will be unable to do so. They hope you understand that this is a valuable precaution designed to protect your personal information.

Why are shipping restrictions applied to some items?

Due to international trading agreements and regulations, they are obliged to adhere to particular shipping restrictions. As a result, they are unable to dispatch items made of exotic skins outside of the EU. In addition, some products manufactured in China and fine jewellery of certain compositions, are not allowed to be shipped to some countries. If you add a product to your shopping bag that they are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it. To proceed with purchasing this item, you would need to ship it to a different destination address.

Is my package insured?

All items are insured against theft and accidental damage whilst in transit from their warehouse to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance. If your box is damaged upon arrival, they recommend that you either refuse the delivery or make a note when signing for it that you are accepting a damaged box.