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CatsMode Frequently Asked Questions
How can I get a refund?
They refund for the product but the shipping costs will be charged from the price of the product in case if:
the customer wasn't available during the delivery process.
the customer provided no more valid phone number and email address.
Who handles duties and import duties?
Buyers are responsible for any customs and import taxes that may apply. CatsMode is not responsible for delays due to customs.
What should I do if the package is lost?
Please contact UPS or your local post office first, then contact them at [email protected].