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CatsPlay.com (50)
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Details 05/29/2024
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CatsPlay.com Frequently Asked Questions
Does CatsPlay.com offer free return?
Yes. Please be aware of the following stipulations regarding all returns:
Merchandise must be in new, unused condition with all tags and paperwork still attached.
- All returns must be in the original packaging.
- Any returns sent back without a return authorization number are subject to a 20% restocking fee.
- Request to return must be reported to us within 7 calendar days of receipt of your item
- Returned merchandise must be received back to us within 15 days of receipt of approval on your return request.
Click https://www.catsplay.com/index.php?route=account/return/add to start a return.
Is assembly required?
For some large cat furniture pieces on their site, some simple assembly is required. This is necessary so that the furniture can ship via traditional Ground means instead of via freight. Typically, this simply means that the furniture may come in a few large pieces that need bolted together. All required hardware is provided, as well as instructions. In some cases, some additional assembly may be required. If you have any concerns, click https://www.catsplay.com/contact to contact customer service.
Can I cancel my order?
Cancellation requests must be made within 24 hours of having placed the order, otherwise no cancellations. If your order has been built or begun being built, but not shipped, at time of cancellation there is a 15% cancellation fee.
Do you ship outside of the United States?
Yes! They partner with a trusted third-party company, International Checkout, to fulfill orders for their international customers.
Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option.