Details 10 used
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What are the available payment options?
They accept credit, and debit card payments using Paypal & Authorize.net payment methods. You can use Visa, MasterCard, Discover and American Express cards to make PayPal & Authorize.net payments.
What are refund and return policy?
Customer can return and ask for replacement or request for a refund if the product is found damaged. The maximum time for raising refund and return requests is five days from the date of receiving your product. They offer no refund or return for a product that is damaged during the application or damaged due to poor handling by the customer.
Should the product be damaged upon delivery?
Preferably take digital photographs but do photographs any damage to the actual product to the extent you document all visible damages you contend as defective in any manner.
Preferably take digital photographs but do take photographs of the shipping boxes to include the label and both outside and inside of the shipping boxes.
Notify Ceiling Tiles By Us, Inc., immediately upon delivery of the product by telephone at 888-612-7573 and by e-mail at [email protected] and include the digital photographs as attachments to your e-mail.
- Follow to make certain they acknowledge receipt of your notification. Please do not return the product items unless you have received an authorization acknowledgment from them.
- When they received your notification, they will generally request the customer separate the claimed defective product from the non-defective product and after review of the requested photographs, they will discuss arrangements for resolution of the problem. Once they confirmed as a craftsmanship or manufacturing defect, they will reimburse the reasonable return shipping cost and replace the defective product.
How many ceiling tiles do I need for my project?
Their Beautiful Ceiling Tiles are imported and made to European Measurements. Each Ceiling Tile is approximately 20 inches by 20 inches and covers approximately 400 square inches or 2.7 Square feet. To determine the number of Ceiling Tiles needed for a particular size room you need to: Measure the width and length and multiply the width x the length to determine the square feet of the area.
What are shipping and handling cost?
For actual shipping charges please visit: Federal Express United Parcel Service United States Postal Service Ceiling Tiles: Within the United States, contiguous 48 States, Fed Ex Ground or United Postal Service is a minimum shipping and handling charge of $10.00 with a charge of $0.40 per Ceiling Tile for Royal and $0.79 per Ceiling Tile for Modern, Grand and Classic as they are thicker.
For Special Order of Product Design in Color not in stock the S & H will be $1.70 per PVC Ceiling for Ceiling Tiles not inclusive of Ceiling Tiles with Polyurethene Backing, as Special Orders of this nature are shipped direct from the Factory to the Customer by Air Courier.
They accept Special Orders to Ship by Sea Cargo at the regular S & H price of $1.00 per Ceiling Tile again not applying to PVC Ceiling Tiles with Backing for Grid Installation. This shipping & handling applies to PVC Without PU Backing Ceiling Tile Sheets for application to a smooth surface with overlapping edges and for application to existing grid ceiling tile.