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HearthSong (50)
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HearthSong Frequently Asked Questions
What is their return policy?
If for any reason you are not 100% satisfied with one of their products, please return it within 90 days for a refund. If your item is defective, you can return it within one year from the date of shipment. For fastest service, please call Customer Service at 1-800-533-4397 to request an express exchange. They will immediately place a new order for you and charge your credit card. Your replacement item will usually ship the next day. They pay for shipping and handling. If you return your item due to damage, defect or their mistake, you will not be charged return shipping. If you return it for any other reason, they will deduct a $6.95 return shipping fee from your refund or credit. Returns are usually processed within 48 hours of receipt of the returned item. Please note that personalised items, food and live plants are non-refundable.
What is their shipping policy?
They ship most items in stock within 1-2 business days of receiving your order. Just add $19.99 to each shipping address to upgrade to Express Delivery. Your order will arrive the next business day (Monday-Friday) after it is shipped from their distribution center, otherwise they will refund your shipping cost immediately. This service is available for all in-stock orders under 20 lbs. Customers need to buy products above $95 and enjoy free shipping.
Do they have a quality guarantee?
At HearthSong, they strive to provide exceptional customer service and they believe in treating their clients the way they want to be treated. To this end, they guarantee product quality for one year from the date of shipment. If you have any quality issues or concerns within a year, or you have received a damaged or defective item, please contact their customer service at 800-533-4397 or email [email protected] and they will be happy Solve the problem with you!