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Chessington Frequently Asked Questions
What can this official app help us？
Live Queue Times
Plan your day and keep up to date with live queue times to help you decide where your next adventure will be at Chessington. You can also set reminders for shows you don't want to miss!
Way Finding
Whether you're looking for rides, somewhere to eat, presentations, facilities or animals, you'll find a walking route and how long it will take to get there around the Resort.
App Exclusive Offers
Enjoy great app-exclusive offers and discounts! Download the app to check out what's on offer now.
I am paying for the short break, but not actually going. How do I enter the correct name?
Please make sure you put the name of the person travelling as the lead name.
If you need to change the lead name please contact them via their Guest Experience Team before departure.
Please make sure you take photo ID & a debit/credit card when into the hotel for pre-authorisation for any extras or any other expenses charged to the room.
Does Chessington sell gift vouchers?
Unfortunately, they do not sell Chessington Holidays gift vouchers / cards.
They have some fantastic Chessington Holidays which are suitable for that perfect present, they only accept credit/ debit cards, PayPal and Apple Pay.
Why has the price changed?
Their prices are on a live booking system both online and via their Guest Experience Team. This means their prices can change at any time. Prices are not confirmed until you have received your booking reference number. Their prices can change at any point, depending on room availability, offers, and general price increases, amongst other factors.
I have cancelled,but haven't had my refund yet,what should I do?
If you have cancelled your booking, their refunds can take up to 14 working days to appear back into your bank account.
If you still haven't received your refund after this time, please contact their Guest Support Team by emailing [email protected] and they will look into this for you.
Please note that their Guest Experience Support Team are unable to cancel or amend any future bookings and can only deal with enquires relating to refunds.
When can I use my tickets?
At the time of booking, you can select a date you wish to enter Chessington World Of Adventures to use your 1-day ticket, your entry date will be displayed on your confirmation. If you have purchased a 2nd-day entry ticket, your 2-day ticket must be used on consecutive days. For example, if your first day in the Theme Park is on a Friday, then your 2nd-day must be used on Saturday.