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Cookies In Bloom Frequently Asked Questions
How about the Refund Policy?
Cookies In Bloom guarantees the freshness and quality of every product they sell. If any product fails to meet your expectations, simply return it for a replacement or refund.
Credits will not be granted for products that have been misused. If you are not happy with your item or there is any problem, please call the local shop that delivered or shipped the item.
The processing shop will issue a call tag for the whole item to be picked up, or if it was delivered locally, they may pick it up.
Please contact the individual shop directly for resolution of all matters related to their freshness and quality guarantee; it is up to the discretion of the individual shop to make the final decision on issuing a refund, a gift certificate or a replacement.
What payment methods do they accept?
Most of their locations accept Visa, Master Card, Discover, and American Express. If you are personally in a store, you may obviously pay with cash or personal checks.
What shipping methods do they offer?
You may choose ground shipping which takes 2 to 4 business days depending on destination. This is assuming that your arrangement is shipped from their location that is closest to your destination zip code. When you place an order on line, your order is automatically routed to the shop closest to the destination zip code.
They have locations scattered around the entire continental U.S. No ground shipment should take longer than 4 days. 2 to 3 day air shipping and overnight air shipping are also available.
Ground shipping is $18.00
2 to 3 day shipping is $25.00
Overnight shipping is $49.00
If your ground shipment is scheduled to arrive in 2 or 3 days, they would recommend that you not spend the extra money to ship it 2 to 3 day air shipment.
Do they offer any discounts?
Yes, they do offer corporate discounts. You will have to speak directly with the location that will be handling your order. The amount of discount varies depending on the number of arrangements ordered.
Can I cancel an order?
If your order has not already been delivered , shipped, or personalized, they can cancel it. To do so, please contact the location that is handling your arrangement.
If the item has been delivered or shipped, they cannot cancel your order.