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When will my order ship?

• They ship with FedEx and UPS. Their products are packaged frozen in a lined box with dry ice and/or frozen gel packs to keep them cold during transit.

• You can expect your order to be delivered within 7-14 days of ordering. (Orders ship weekly on Monday, Tuesday, and Wednesday from our facility via 2-3 day shipping.) 

• You will receive tracking information via email once your order ships.

What is the best way to defrost a frozen chicken?

• Defrosting a whole chicken in the refrigerator is the safest and cleanest method, although does take longer. 

• One frozen bird will take between one to two days to thaw in the refrigerator. Once defrosted, chicken can stay fresh in the refrigerator for up to 7 days.

• If running short on time though, frozen chicken can be thawed in a water bath. 

• Place the tightly sealed frozen chicken in a sink or bowl with cold water. Every 30 minutes, drain the sink and replace with fresh water. 

• It should take about 30 minutes for every pound. (When using the water bath method, completely thawed chicken should be cooked immediately.)

What is the difference between water chiling and air chilling?

• To ensure food safety, the USDA requires poultry to be cooled to a certain temperature. Most processors cool chickens in vats of ice cold water, where they also absorb water. This dilutes the quality of their flesh and flavor, as well as increases the risk of cross-contamination. 

• In addition, the buyer ends up paying for the added water—an increase of anywhere from 2-12% (average 8%) of the final selling weight. Air chilled chickens pass through several chambers of cold, purified air. 

• While this method takes longer, positive results are gaining attention and popularity with buyers in the USA. There’s no added moisture, a retention of natural juices, and a tender, more flavorful meat, which cooks faster.

What is the shipping policy?

• They deliver to all 50 of the United States.

• Shipping is free to the 48 contiguous states. Additional fees required for orders going to Alaska and Hawaii.

• They ship with FedEx and UPS. Their products are packaged frozen in a lined box with dry ice and/or frozen gel packs to keep them cold during transit.

• You can expect your order to be delivered within 7-14 days of ordering. (Orders ship weekly on Monday, Tuesday, and Wednesday from our facility via 2-3 day shipping.) You will receive tracking information via email once your order ships.