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How to tarck my order?
If you have an account with us, you can track the production of your works online. It takes 21 working days for each piece to be handmade. Once your work is made and checked for accuracy and quality, it will be delivered to you. Once your order is shipped, they will send you a shipment confirmation including the order tracking number. Please use it to track your package until it reaches your door.
For international orders, if you do not receive tracking information more than 5 days after receiving the delivery confirmation, please send an email to them, and they will help you track the order. The recipient of the package is responsible for paying these fees. These costs are not included in the pricing or freight / handling charges on their website. It is strongly recommended that you check with your local agent for these cost estimates before placing an order.
Contact them, toll free: 888-878-7120 | 8 a.m. to 4 p.m. pacific standard time Monday to Friday. Send email to: [email protected] One of their customer service agents will reply to you as soon as possible.
What is their return policy?
Orders with problems / mistakes: if you find that they have made mistakes in your order, please contact them as soon as possible (within 7 days after receiving your product) and they will solve the problem quickly. After contacting, the coordinating collection support agent will evaluate the problem and grant a return authorization for you to print and include in your return.
All other returns: the support agent will send you the goods return authorization, but the customer is responsible for all freight and 30% of the purchase fee.
Please note: all items must be returned to the original packaging box, and all original items and packaging materials must be attached. This is essential for exchange. All parts must be returned within 10 days after contacting their support team.
After they receive the goods *, please allow them to process your exchange, remake your handmade products and send them to you within at least 21 working days.
- Items returned without return authorization are unacceptable in their factory.