15% Off Cortazu Coupon Codes | Apr 2024

Can I cancel my order?

• They make it a priority to make sure they process orders quickly to make sure you get your products on time. Because of this, they cannot change webshop orders once they have been packed and shipped. 

• When you receive your order confirmation, you can write to them at [email protected]. Once you receive the package, you can process it as a return and once they receive it back they can issue you a refund.

Can I add items to an existing order?

Unfortunately, we're unable to make any changes to an existing order. If you wish to add certain products, you'll have to place a new order. They can't remove the shipping costs despite the order being placed the same day as their warehouse has set policies.

When will my order arrive?

• All products that are in stock will be packed and shipped within 1-2 working days. Orders placed during weekends will be packed and shipped on the following Monday. It depends on the shipping destination, but they intend to deliver all orders within 1-12 working days.

• At times, unforeseen delays may happen, but they promise they'll do their best to make sure you get your new gear in the timeliest manner possible. If you have any questions about the delivery schedule just send an email.

I have not received my refund yet?

• Refunds may take between 7-14 business days to process once the item is delivered to their facility. This may also vary on the Bank of the credit card used for the purchase.

• If no refund is received within 14 business days, contact them and they'll get to the bottom of it!

Can I exchange my product?

• If for any reason you are not entirely satisfied with your purchase, it’s super simple to return with their 50-day return policy. The conditions for exchange are dependent on the following: the items must be unworn, unwashed, and still have all tags attached.

• Exchanges are not guaranteed because their stock is limited. To exchange an item, please fill in exchange form.

What is the procedure for a warranty?

They guarantee the quality and performance of all their jackets. If your Cortazu fails due to a manufacturing defect they will repair it without charge, or replace it, at their discretion - if the issue is reported to them within ten years of the jacket's purchase. Only original and unmodified fabrics and materials are covered by this policy. Normal wear and tear damages are not covered by the warranty.

How do I exchange or return my product?

• Make sure the product still has its original tags attached and the product is unused.

• In order to start the exchange process, please submit your exchange/return using the following link:Submit Exchange or Return.  

• Look up your order using your Email (the one you used to place your order) and Order Number (the "Uw referentie" number which you can find on the invoice that came with your package). 

• As soon as they have received the good and ensured that it is in good condition, they will transfer a refund to you.