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Do you offer express shipping for European/international customers?
Chi Chi currently offers express shipping to a selection of European and International destinations.
What time can I expect my delivery?
For UK Customers, Next Working Day and Saturday deliveries can be made anytime between 7am and 9pm. For orders placed on Standard Shipping, deliveries can be made anytime between 7am and 9pm, however the couriers do their best to deliver your parcels to fit around your lifestyle.
Why can’t I return the products I don’t like?
All items are quality checked on return. If an item is returned to them damaged, worn, or in an unsuitable condition without prior agreement, Chi Chi may be unable to accept this back and it may be returned to you at an additional cost. If you are unable to return your item to them on time, contact must be made within your 28 days from delivery to inform them of the late return.
Can I exchange an item?
Chi Chi currently only offers exchanges to customers in the United Kingdom. Chi Chi will exchange any item that you are not completely satisfied with when you return the item to them in a saleable condition by post within 28 days from the date your order is delivered to you. Chi Chi is not able to offer an exchange on European or International orders, and all returned items will be refunded once they have been received and processed by the warehouse team.
How can I earn loyalty points?
Create an account for 100 points
Follow them on twitter for 50 points
Making a purchase for 5 points per £1
Follow them on instagram for 50 points
Happy birthday for 500 points
Like them on facebook for 50 points
Refer friends for 1,000 points
Spending reward points
If I become a loyalty, which benefits can I enjoy?
Redeemable Rewards, Exclusive Discounts, Birthday Treats, Double Points Days, New Tier Bonus, Surprise Gifts and Secret Sales.