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How to modify an order?
To cancel or modify your order, please contact their Customer Service team at [email protected]. They would like to ask for your understanding that some requests may not be possible due to the nature of their manufacturing process.
What payment methods do they accept?
They make it convenient for their users with a variety of payment methods, however they understand security cannot be compromised in any way.
Therefore they offer secure payment methods in the form of credit cards and PayPal. In addition to the mentioned payment methods, you can also use CashDollar to pay for your merchandize.
How do I know my credit card details are not mishandled?
At CowCow, they treat credit card security with the utmost important as they understand online retailing can give a level of doubt to some.
Not only do they use industrialized security measures such as Verified by Visa and MasterCard Secure Code, their system will also feature certified security measure in the form of Verisign.
Why do I have to fill in my credit card details even if I have bought from you before?
Credit card security must be taken seriously as without this trust, they cannot emerge as a successful e-commerce platform. For this reason, they do not store any unencrypted credit card details on any of their servers.
They understand this may be inconvenient to you, however, they feel this is in the best interest for yourself.
Is import tax and duty included in the shipping cost?
All goods are shipped from Hong Kong or China and you will be considered as an importer of goods and be made responsible for import tax and duty. Depending on your local import duty rate, you may be charged for tax.
How do I use the simple product designer?
As the name suggests, this is the simplified version where they allow their users to make simple editing to the design, such as resizing and positioning of the image itself.
Functions for this tool include positioning, resizing and also rotating of the image. If you are unsure on how to perform any of the functions, please feel free to contact their Customer Service team.