10% Off CrateJoy Coupons & Promo Codes | May 2024

What is their return policy?

• A prompt reply is critical in exceptional customer service. Responding within 24 hours of the Customer’s communication can impact the Customer’s experience greatly, and as they all know, a sincere apology goes a long way. Offer to replace the product – or send them an alternative product. The strategy you take may be dependent on the Customer’s reason for the return/exchange. Some Customers may enjoy the product but need a replacement, while others may prefer a different product in exchange. 

• If the majority of the box does not meet the Customer’s expectations or did not arrive by the date they needed it, you might offer to send them a replacement box for free. If offering a replacement product  is not a possibility, you may consider offering a credit for a future product or box. If an exchange is not acceptable, offer the Customer a free month. Sometimes a Customer is not satisfied by the offer of exchange and requests a refund. If that’s the case, you can either offer them a free additional month, or you can process a refund through your Cratejoy dashboard.
  

What is their shipping policy?

• Shipping the first box before subsequent charges: They strongly advise against charging a Customer twice before they receive their first shipment. This means you should be proactively managing your Customer sign-ups, the first shipment arrival, and renewal periods, and all associated charges. Charging a Customer twice before a first box is shipped almost automatically signs you up for a negative reaction from your Customer, impacting reviews and cancellations. 

• Shipping cycle: Ongoing & bulk shipping requires that you ship a Customer’s first box within a few days of ordering, then ship later for everyone already subscribed. If you communicate clearly about your shipping schedule and deliver your box at the communicated time, that tells your Customers – new and preexisting – that you care about providing an exciting, reliable experience. 

How to buy a gift subscription on cratejoy?

To purchase a gift subscription, please visit the list page of the seller box you are interested in. On the checkout page, you will see an option indicating "this is a gift". Here, you can enter the full name of the gift recipient, the email address of the recipient, select the date of the "receive gift" email to be sent to the recipient, and include personalized gift information. 

Who has a gift subscription?

When you purchase a gift subscription, you (the buyer) "own" the subscription. This means that you can manage the billing, shipping, and subscription information for gifts. Subscriptions cannot be transferred to recipients or others. In addition, gift subscriptions cannot be exchanged for other subscriptions on the marketplace. Remember, the recipient cannot modify the order details. Cratejoy's support team is limited to the support they will personally provide to the gift recipient to protect the security and privacy of the buyer's account.