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What is their shipping policy?
Cub cadent provides fixed price transportation, and parts and accessories orders are transported free of charge by express delivery, with a subtotal of more than $50. Equipment orders that exceed the express weight limit will be shipped in LTL and are not included in their standard fixed price transportation plan. This includes the products that their distributors plan to deliver. Express delivery via Canada Post or purolator. At present, cubcadet There is no express or express option on ca. Please note that any discount on your order may cause the subtotal to fall below the freight threshold and generate additional freight.
Some addresses and postal codes in Canada provide limited Express Services, which may lead to high transportation costs. They cannot provide regular unified freight to these regions. Regardless of the value of the order, you will be assessed an additional $25 for remote freight. Please use the freight estimator in the shopping cart to determine whether you will be evaluated for this fee.
What is their return policy?
You have up to 30 days from the time of order delivery to request return. All returns must have a return authorization number (RA). You can contact the customer service department at 1-800-668-1238 to obtain RA, and provide the following information: copy of order confirmation, your order number, your bill, and the phone number provided when placing a detailed order.
Without the RA of the customer service team, they cannot accept any return. They do not accept returns of used parts, paint, labels, decals, lubricants, oil, fuel, batteries, electrical switches, or carburetors. Please note that 25% restocking fee will be charged for returns outside the 30 day window.
If you need to return defective parts or products, and they ask you to ship them back to them, they will provide instructions on how to ship them to us free of charge. According to their judgment, they only need to send replacement parts or products for free. According to their judgment, they may send you a new part, and the freight will also be included. The freight of return for any reason other than defective parts / products shall be borne by the customer.
Should I be charged for the return?
If you need to return defective parts or products, and they ask you to ship them back, they will provide instructions on how to ship them free of charge. According to their judgment, they only need to send replacement parts or products for free. According to their judgment, they may send you a new part.
The freight of return for any reason other than defective parts / products shall be borne by the customer.