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What happens if I'm out when my parcel is delivered?
If your delivery has been attempted by one of their couriers, the parcel may have been left in a secure location around your property, or they may have taken the parcel back to the depot.
In either of these cases a card will be left advising you that they have attempted delivery and what to do next.
What is return policy?
Please return your item unused and in its original condition (including all labels and tags intact) with proof of purchase within 30 days, and they'll give you a refund as long as your returned product meets their terms and conditions. Please complete the returns form included in your parcel-if you no longer have this form, please simply include a cover letter with your name, order reference and details of item(s) being returned.
How can I track my parcel?
You can view and track your order by logging in your account. They will also email you with your tracking link upon despatch.
I have received a parcel but some of the order is missing?
They try their level best to send orders out in one delivery, but sometimes orders are split and sent in two. Check your despatch note; your missing items will be listed on there if they have split your delivery. Don't worry you will not be charged for the additional delivery. If you still have questions or concerns then please click here to send them your query.