Details
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How do I cancel an order?
An order may be cancelled only if that order has not been shipped or an item is out of stock.
- If you would like to cancel your order please notify them by 9:00 am Standard Eastern Time the following business day.
- Please e-mail your cancel request to: [email protected]
- Please provide the following information in your order: first name, last name, billing address, and order confirmation number.
- Please note all cancel requests received on Saturday and Sunday will be processed on Monday.
If portion of my order is out of stock?
In the unlikely event that an item you have ordered is out of stock, they will send the in-stock portion of your order via your chosen shipping method and the remaining items will follow as soon as they are in stock (at no additional charge).
How discreet is my package?
All orders are shipped discreetly in a plain packaging bearing the return address of Westmarket, LLC Your package will not have any external markings that will give away the nature of your order.
What if I forget to add my free gift?
In the event that you forget your free gift please notify them as soon as possible.
If your order has not been shipped they can include a free gift (if you specify which one).
Once your package has been shipped they can offer two solutions: they can either ship you one extra free gift with your next order, or ship it as a separate package (in this case they have to apply standard shipping charges to ship your free gift separately).
Please allow 5-7 business days for delivery.