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How do I track the status of my tax return?

You can track the return status from the order page. Once your return confirmation has been delivered, they will send you an email confirmation. You will receive a refund within 3-5 days. If you have any questions or concerns, you can also contact their customer care team at any time.

What should I pay attention to when I make a return at ECS Tuning?

• All freight charges will not be refunded unless you receive the wrong or defective goods.

• The return freight will be deducted from your refund unless you receive the wrong or defective goods.

• Only when their "customer love" team refunds in full and all items in the order have been returned, the return will include the refund fee.

What should I do if my packages are missing at ECS Tuning?

If your package tracking shows that it has been delivered, but you do not have a package, please contact the carrier with your tracking number and check with your neighbors nearby. If the package is not found, please contact their customer care team for assistance.

Is there an extended return policy during the holiday?

• Be confident in shopping during this holiday and enjoy a relaxed holiday return.

• Just carefully check the return policy of each product, which will clearly state whether the product meets the conditions for returning during the extended holiday. Some items, such as customized and beauty products, may not meet the conditions.

How to cancel an order at ECS Tuning?

• Just click "do you want to cancel this item" Link, which is located above the image of each product on your order and below the estimated delivery date. Then, you will enter a new page, which will prompt you to select the cancellation reason and click the blue confirm button to confirm.

• If there are multiple items to cancel, you must do this for each item to cancel. Once your order is cancelled, please allow 3-5 working days to remove pending authorization from your credit card.

• If the product is already in process, you can contact their customer care team to get an update of the order status. Depending on the goods, they may be able to prevent a batch of goods from being shipped.

How do I know if ECS Tuning has received my order?

You can check the status of the order under the "orders" section of the account profile. After the purchase, you will also receive a confirmation email. If you do not receive email within 24 hours, please contact their customer care team, and they will help you.

How do I know if my order has been shipped?

You will receive an email from OpenSky informing you that your order has been shipped. It will include the carrier (USPS, UPS, FedEx) and the tracking number of the package. The time required for the delivery of packages varies depending on the merchant and product type. You can check the order status and expected delivery time by going to the "orders" section of the account profile. 

What if my goods are defective or I send the wrong goods at ECS Tuning?

Regardless of the product category, you can return the goods within 14 days. If this is unlikely to happen, please notify them using the "contact them" page on their website, and they will correct the problem or refund. They will refund the product price and any freight and handling charges paid within 7 days after the return is returned to the merchant. Payment and shipment can be handled separately for any applicable replacement shipment.