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DX Frequently Asked Questions
Does DX have a price guarantee?
If the price has dropped before the shipment, you can request a partial refund for the price difference.
Refunds typically take 1-3 business days to process.
What payment options does DX accept?
DX accepts American Express, MasterCard, Visa, Diners, Discover, PayPal，Webmoney, Ebanx, iDeal, Boleto, COD.
Does DX charge any fees for credit card payments?
DX does not charge fees of any kind but some credit card companies will charge a currency conversion fee.
Please consult your credit card provider for more information.
Why was the wrong amount deducted from my account?
DX only charge user the value in order confirmation page and no extra money will be received.
If extra money has been deducted from your account, it may due to exchange rate change,service fee or transaction fee charged by bank or supportive currency of your card is A, while order pay in currency B may cause more transaction fee.
double check with bank if value difference was caused by above reasons.
Why is the refund lower than I expected?
Please note that the following costs cannot be refunded:
Currency conversion fees charged by your credit card issuer.
Credit card transaction fees.
Floating exchange rates.
What should I do if I received incorrect products?
After receiving the incorrect product, please kindly provide they with proof as below:
The photos or video of the incorrect item(s)
The photos, video or screen shot showing the malfunction of the defective item(s)