25% Off ECanopy Coupon | Apr 2024

How do I return an item? 

For returns on items that are not damaged or defective, please fill out their returns form within 30 days of receipt of your merchandise. They will respond within 24 hours with a Return Authorization Number and instructions for returning the item to them. All returns must have a Return Merchandise Authorization (RMA) number. Credits for returns received without an RMA number will be significantly delayed. These items maybe also be refused by the receiving warehouse. If so, they will be shipped back at the customer's expense.

Is it safe to use my credit card? 

• Yes, shopping at ECanopy.com is safe. In fact, they back every credit card purchase with their Safe Shopping Guarantee: They guarantee that every transaction you make on their website will be safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at here.

• In fact, online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

How do I know if my order has shipped?

Upon completion of your order, you will receive an email confirmation from them with the details of your purchase. Once the order ships, a second email will be sent confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please submit an inquiry and include your name and order number.

How do I cancel my order?

If you wish to cancel your order prior to delivery, please contact them immediately. Depending upon where the order is in the process, it may or may not be able to be cancelled. They will make their best effort to cancel if the order has not been shipped. If items have been shipped, the order may be returned following their standard return procedures. Please see the returns section for further details on returning your product.

What is an address correction charge?

• Incorrect shipping addresses (wrong house, wrong ZIP code, missing apartment, etc) will incur an $12.35 charge for ground packages and a $20.35 charge for air packages if correction is made after package has shipped. Incorrect addresses may also result in delayed delivery or returned packages. Shipping fees will not be refunded for returned packages. Please double check your shipping address for accuracy.

• This address correction fee is charged to them by FedEx and UPS and will be billed to the credit card associated with your order. If you feel you have been charged this fee in error, please contact them so they may dispute the fee with the package delivery company. They appreciate your understanding.