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How long does it take to deliver my order?
El Dorado Furniture offers same-day delivery to Dade, Broward, and Palm Beach Counties for in-store orders.
Customers within their delivery area can request a specific delivery time frame for an additional fee.
Orders placed on ElDoradoFurniture.com are typically ready to leave our Distribution Center within 48 hours of payment verification, provided the selected items are in stock.
For all orders, their delivery team will contact you to confirm your chosen delivery date. Please be available on the confirmed date to ensure timely delivery.
You will be contacted with an estimated delivery date. Time frames are subject to change without notice depending on road and weather conditions.
What to do if my furniture was damaged during delivery?
If an item arrives damaged, inspect all delivered items with the Delivery Professional present. Note the damaged items on the delivery ticket.
The Delivery Professional will confirm, take back the damaged items, and immediately report to our Customer Care Department at 1-888-451-7800.
Can I cancel my order after placing it?
If an order has not shipped, customers have up to 90 days from placing their order to cancel it and request a refund.
Once the cancelation has been confirmed, the full amount will be credited back to the original payment method used within 10 business days.
Customers may also cancel partial orders and request a refund for the canceled items.
If an order is not picked up or delivered after 90 days and a refund has not been issued or requested, the customer will receive a refund in the form of store credit only.
Can I pick up my order?
Yes! Pick-up is available from their main Distribution Center located at: 4200 Northwest 167th Street Miami Gardens, FL 33054 Please keep the following in mind when picking up your order.
Customers must provide a safe and adequate vehicle to transport their merchandise.
El Dorado Furniture assumes no responsibility for damage to furniture, auto, or other property nor for personal injury that may occur as a result of unsafe loading or assembly.