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Fever Frequently Asked Questions
How can I know if my plan's status has been affected by COVID-19?
At present, their activity status may be affected as part of local measures and restrictions against covid-19. If the security measures have any impact on the event or any change occurs, they will immediately send you a message to inform you and provide you with the information you should do next according to the organizer's Guide.
How can I sign up for a free program and go with my friends?
To register for a free event, simply enter the plan and click the join button. If you want to participate in a free event with your friends, they need to sign up for the program with their feeder profile. Then they will have their own tickets with their names on them. For these types of activities, access will be subject to the rules and capabilities of the organizer. Your ticket confirmation and email will contain more information.
What are coupons and how can I add them to my account?
Vouchers are just one of the benefits they offer at the feeder. Vouchers can add credit to your wallet and can be used as you like, but be careful because they expire in 14 days. There are other types of special event coupons. Each coupon has specific features and requirements and a specific expiration date (you can view it by clicking on the coupon).
Is my Fever Club wallet refundable?
Fever purchases are non-refundable. In exceptional circumstances, if the requested cancellation is approved by Fever, your Fever Club Voucher will be refunded with the same amount as before the purchase. A purchase cancellation could only be processed if the credit generated by it has not yet been spent. That is, for a purchase to be canceled, the user must have in the Fever Club wallet at least the exact amount of credit that the purchase granted or more.