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Details 05/23/2024
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FitMyCar Frequently Asked Questions
Does FitMyCar's products come with a warranty or guarantee?
Yes, all their products come with a risk-free 100 day return policy as well as warranties. Each item is subject to its own time frame, terms and conditions.
How do I claim warranty if my product wears out?
This is very simple. Just email them an image of the wear, along with the details on the order, and they will send out a replacement to the details provided in your original order. Warranty claims are very rare. They sell over 20,000 products in Australia every year so they're very confident in the quality of their materials.
How long will it take to receive my refund?
Your refund will be issued once your return has arrived in their warehouse. It can take 3-5 business days for the refund to be reflected on your method of payment.
I received my product from a friend. Can I return it for a refund or exchange?
No, their guarantees and warranties are both provided to the original purchaser only, and aren't transferable.
Do I need to be home to receive my delivery?
Most orders will require a signature. If you are not home, your order will be taken to your local post office for collection. Large item orders (i.e. bulky products like Ute Mats, Sportguard or orders with a high quantity count) will be sent via courier, in which case they recommend using a business address for delivery but delivery to home is still OK.
How do I pay for my order?
They accept Mastercard, VISA, Amex, PayPal, Afterpay, Apple and Google Pay, as well as FitMyCar gift cards. They operate online, so unfortunately they cannot accept cash.
Do I need to have an existing Afterpay account?
You can apply for an Afterpay account during checkout, however typically new accounts have a $500 limit.
Is your warehouse open to customers?
Their factory is no longer open to the public. That said, their production team is still busily working to ensure your gear is made right, packed and dispatched. Should you have any questions, their Customer Service is easily contactable to help you with any product or order related enquiry.
How do I return something?
If you have changed your mind, purchased incorrectly, received a faulty described item, or received the wrong item they want to help you get back on track as quickly as possible.
I'm ordering for a business, can I pay on terms?
Sorry, unfortunately not. All orders must be paid upfront via their online store before dispatch.
What is fitmycar's return policy?
They totally understand that things don't always go as expected, and sometimes goods may have to be returned. The good news is they're here to help.
If you have changed your mind, purchased incorrectly, received a faulty/incorrectly described item, or received the wrong item they have a return policy to get you back on track.
To get started, contact their customer service crew for help.
How do I claim warranty if my product wears out?
This is very simple. Just email them an image of the wear, along with the details on the order, and they will send out a replacement to the details provided in your original order.