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Can I cancel my order?

If any customer places an order through Flowerama and then needs to cancel the order, the order must be cancelled before the order is delivered. If you need to cancel your order after placing it, it is best to call the florist directly at 614-256-6646 for a faster response. If a cancellation is received after the order has been delivered, no refunds will be given. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as where the office or home address is wrong. Customers can get new information so that orders can then be delivered correctly with the correct information.

What is their refund and return policy?

Flowerama Columbus supports every product they sell. They back every flower arrangement they design and deliver with a 100% customer satisfaction guarantee. If for any reason you are not completely satisfied with the flower arrangements they delivered, simply contact their customer service department at (614) 256-6646. They will do everything they can to get it right. Because they know that if you are not satisfied, they are not satisfied either. They will address the issue and determine a solution, which may involve a full or partial refund, gift card or replacement of the original arrangement.

What is the substitute policy?

Due to various seasonal and regional conditions, as well as various unplanned issues provided by Mother Nature, the availability of certain flowers in certain regions may be very limited. Also, certain flower varieties or colors may not be available for delivery on the specified date. Therefore, pictures or exact bouquets requested may not be delivered. At this event, a local florist will offer a second selection of similar flowers and containers of equal value and beauty. In a single variety arrangement, variety will take precedence over color.