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Fontanini (25)
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Fontanini Frequently Asked Questions
What is Fontanini's return and exchange policy?
Usually, their return policy is 30 days from the date of shipment. As a courtesy to their customers, they have extended their policy to help you shop earlier without worrying about dealing with the Christmas peak time frame. During the Christmas period (September 1st to December 18th), they are offering customers a return or exchange service until January 18th, 2021. The 30-day policy will revert to 30 days on December 18, 2020.
Do they offer air freight?
Absolutely! Orders placed before 11AM CDT can still be shipped via UPS!
In addition to their normal ground transportation, they also offer second, second and third day options.
How soon can I expect my order?
Quickly! Since they have stock, they will ship your order within 1 business day of your order. In some cases, they ship the same day!
Can I track my order?
Yes, you can! Once your order ships, you will receive a tracking number via email. Email will come from UPS or USPS, depending on the size of the package.
How does the free shipping work on FontaniniStore.com?
The free ground shipping offer is for each order totaling over $39.95 going to one location within the 48 Continental US States.
What are the Fontanini dolls and stables made of?
Most nativity stables with lights are made of resin. The rest of the stables are usually made of wood, cork and moss. The materials used to make the stables will be listed under the larger photo of each stable. Scale bars from 3.5 inches to 18 inches are made of a fracture-resistant material called a polymer. 27" to 70" scale figures are made of marble based resin. Each Fontanini figure was drawn by villagers in the Italian town of Bagni di Lucca. Some villagers even take these figures home to paint. The paint used for the dolls is made with lead-free paint, so all your family members (including children) can safely enjoy Fontanini's craftsmanship.