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Get Joy Frequently Asked Questions
What is the shipping policy?
They currently delivery to 48 states in the US. If your order is over $50, it qualifies for free shipping. If your order is less than $50, they charge a flat rate shipping fee of $6.99 for your order.
All orders in Fairfield County qualify for free shipping. At this time they do not offer shipping to Hawaii, Alaska, Puerto Rico or the US Virgin Islands.
For any questions or concerns please email them at [email protected].
How can I get my refund?
They do not accept returns of perishable products or opened items.
Return requests on no-perishable, unopened items must be made within 2 weeks of receipt and include all original packaging.
They will issue a refund, less a $5 restocking fee, upon receipt of the returned items.
Refunds may be made at their discretion in the event of any problems with the Products.
Subscription Cancellations will take effect 7 days after the cancellation date.
How long does it take to deliver my order?
They will deliver your first order within 7-10 days from the date of order.
They always want to surprise and delight your dog by feeding him as early as possible.
Please note that all future orders will be delivered weekly or biweekly according to your preference.
Does Get Joy offer recyclable packaging materials?
Yes. They are moving towards a certified B company.
They consider the social and environmental impact of everything they do.
Their insulation, packaging, and boxes are either recyclable or made from recycled materials, and in most cases both!