Details
Promo Detail: Once they receive your order, well packed and fast delivery services for you!
When will I receive my order?
Once you place an order, they will provide an estimated delivery date. The exact shipping time varies depending on your location.
Once an order is placed, the boxes are usually shipped the next day!
Every box they ship has a lot of dry ice, so every item will be completely frozen during transportation. No signature required for delivery.
How long does it take to process my return and give me my refund?
First, contact them immediately via chat or email. They need your name and order number, as well as any photos of damage or problems.
A player will be assigned to your ticket and will open a box.
Any refunds will be processed in the original payment form, which will take up to 48 hours to process.
Any refunds will be processed in the original form of payment and will take up to 48 hours to process.
Can I cancel my recurring shipment?
Yes. It's simple. You can cancel your recurring membership at any time from your account.
They will always send you email and SMS notifications before your next container ship so you can make any adjustments needed.
If your box has been shipped, you cannot cancel that box.
What are the non-returnable items?
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as merchandise or literature).
They also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, they cannot accept returns on sale items or gift cards.
How to start a return?
To start a refund or request a reshipment, you can contact them at [email protected].
The review process will take no longer than 14 days from date of initiation.
Returns and reshipment are accepted at the discretion of the customer service team member.
If your refund is accepted, they’ll initiate the refund back to the payment provided. The refund should reflect on the account in 3-5 business days.
Items sent back to them will never be accepted. If your reshipment is accepted the new product will be sent out at the sender's expense.