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Can I make a return at Goumi Kids?

• They hope you love your Goumi products as much as they do, and are happy to accept the return/exchange of unused and unwashed goods you purchased for them and international customers within 30 days after the delivery date.

• You need to provide the postal code and order number, which can be found in your original confirmation email or the packing list in the package.

What should I pay attention to when I make a return at Goumi Kids?

• Please note that all returned items must remain the same and must include all labels attached to the items. If you receive defective or incorrect goods, please contact them [email protected] They are happy to help you. Loop returns cannot handle defective or incorrect items.

• You can replace new, undressed and unwashed items with different sizes or colors in the same style and price range.

• Please note that all items marked as final sales, items purchased using the "sales" banner, items purchased during fast sales, masks, and items purchased at half price are not eligible for return or exchange.

How long can I get my refunds at Goumi Kids?

The fund will not be returned to your account until their factory receives the product and finds it in a new unused state. This may take 15 working days. Any non new items received will not be refunded, and if the customer chooses to keep the item, the customer will be responsible for paying the freight for sending the item back to them.

What should I do if I receive defective or damaged items?

If you receive damaged or defective products, please contact their customer service team: [email protected] The team will collect the required information and find the right solution for you. Please don't start returning or exchanging items, because they don't want to accidentally resell defective or damaged items.

Can I track my orders at Goumi Kids?

After the order is shipped, goumikids will send you a delivery confirmation email and tracking number.

How long can I get my orders at Goumi Kids?

The order is shipped within 1-3 working days (this processing time may change during sales, release or holidays). Please remember that once the packages leave their factory, they are in the hands of the carrier.

What is route protection? Why should I buy it?

If the package is lost, stolen or damaged during transportation, route protection will bear the cost of the package. You can submit a claim to route here. You just need to start using your email address and order number. Route will accept package claims that are 7 days after the last in transit update or 5 days after the delivery date (but no package has been received). They will be able to provide you with replacement orders or refunds.