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Groomers (1)
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Groomers Frequently Asked Questions
What is their shipping policy?
As part of their commitment, they provide fast and efficient delivery services. Orders received before 12 p.m. from Monday to Friday are usually shipped on the same day. Standard orders in the UK MAINLAND exceeding £ 100 will be delivered free of charge.
Any cargo destined for Northern Ireland, the Scottish Highlands and offshore islands may require additional charges.Large and heavy equipment items, such as tables and bathtubs, are shipped by professional carriers.
They politely ask you to notify them of any errors in the order within 7 days after receiving the order, so as to correct them in time.
- Express:Please note: they have suspended the express service until further notice. The recent change in the grade limit of COVID-19 has affected many delivery services, and it is currently impossible to guarantee delivery on the next working day. They will resume the express service as soon as possible.
- British offshore standard delivery: Delivery to addresses outside the UK (including Northern Ireland, the Scottish Highlands and islands) is charged separately at Royal Mail rates. These are available at the time of ordering and will be available online at the checkout of the shopping basket.
What is their return policy?
Online, mail order and telephone order customers have the right to cancel the order within a limited time, even if the goods are free of defects. If you notify them in writing that you wish to cancel the order within 14 days after receiving it, they will provide a refund to the customer. The cancelled products must be returned to beautician Co., Ltd. within 14 days after receiving the notice. They will refund within 14 days after receiving the return.
- The items you don't want must be in a resolvable state, and in the original, undamaged, unopened product packaging, with any labels still attached.
- They suggest that you keep the original packaging and properly pack the returned items to avoid damage during transportation. Please remember that the packaging of goods is the responsibility of the sender, not express and beautician Co., Ltd.