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What is the shipping policy for international orders?

• They ship to any country you would like; however, import laws, customs, tariffs, and policies vary by country, and are sometimes enforced differently depending on the particular import office or customs agent who processes your shipment. 

• The customer is responsible for any additional charges, taxes, fees, or duties. 

• In the case that your shipment is denied entrance into the country, their normal refund policies apply – that they will refund the full purchase price, minus shipping and handling, upon the receipt of your returned product. 

How long does it take to ship orders outside the U.S?

• Orders outside the U.S. will arrive in 10-14 business days from the time the order was placed, depending on the option selected at checkout and your destination. Expedited international delivery is generally between 6-10 business days. 

• For orders outside the United States, they offer UPS Express shipping, and USPS First Class and Priority shipping options.

When will I receive my refund?

• Refunds will be issued only to the same credit card that was used in ordering the product. It generally takes about 7 to 14 business days to receive a refund. 

• Refunds will be for the cost of the product minus shipping & handling, and the disposal/restocking fee (if applicable).

• To ensure a refund is processed correctly, please send returns to the address provided, along with the RMA number clearly written on the package that you are sending back. 

• Your return will NOT be processed without a valid RMA number from their customer service department.

How to start a return?

• Call their Customer Service Center at 866.537.2214 to request a refund and to obtain an RMA number. 

• If an RMA number is not provided to you over the phone, one will be sent to you via email within 2 business days.

• Send your return package to: BioSourceLabs.comTM Returns Department, 30251 Golden Lantern, Ste E #558, Laguna Niguel, CA 92677.

• They  are not liable for lost or stolen return packages. To ensure they receive your return package, they advise you use a shipping method with delivery confirmation or signature confirmation.

• Returned products must be received within ten (10) days after they receive your request in order to receive a refund.