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Hello Baby Frequently Asked Questions
My item has not arrived, what should I do?
If your item has not arrived within the timescale mentioned above, please contact them and they will investigate the item’s whereabouts.
Please bear in mind that items sent via the Royal Mail do frequently get delayed in the post and are not considered lost before 15 working days for UK deliveries and 25 working days for international deliveries.
Do they deliver at the weekend?
Items sent via Royal Mail will be delivered via the normal Royal Mail delivery timetable which includes Saturdays. Their couriers do not deliver at weekends.
How do I return a product?
Customers may return a product within 30 days of delivery as long as it is unused, in the original packaging and in a salable condition.
Customers are responsible for arranging the return of an item and for the payment of shipping costs.
They cannot accept returns of sealed items which have been opened or flat packed furniture that has been opened or assembled.
They cannot accept returns where the original packaging has been taped up with brown packing tape or the return address has been written with pen or felt-tip.
How long before I get my items?
Standard delivery times for UK deliveries is 2-5 working days. For international deliveries the standard delivery time varies from country to country based on their location and the quality of the local postal service but usually is around 10 working days. Deliveries may take longer for some more remote locations.
What customer information do they store?
They only store information relevant to fulfilling your order i.e. name, delivery address, billing address and email. Their credit card processing is managed by an external payment provider and they have no access to their customer's card details at any time.