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What is Jack's Birthday Club?
Join Jack's Birthday Club to receive personalised toy recommendations and birthday offers! You need to create an account with TheToyShop.com and then visit Jacks Birthday Club from the 'My Account' Page to register the children. When they have this information, 3 weeks before the child's birthday* then again 1 week before the birthday, your unique code will be sent giving you a 20% discount on your special birthday order. The code is valid on orders up to the value of £200. *If your registration is less than 3 weeks before the Birthday you will not receive a code until the following year.
Can I return the item?
If you would like to return an online only product, please contact their customer service team. You will not be able to return an online only product to a store. If the item is faulty, they will arrange with the supplier to send a replacement part or a full replacement of the order. Please note that if you wish to return an Online Only product for any reason other than faulty or damaged in transit, you will be liable for the cost of the return.
Where is my order?
Depending on the delivery service you have selected and paid for, the time taken for your order to arrive can differ. Standard home delivery typically takes 3 to 5 working days. Express delivery typically takes 1-2 working days. If you have placed and express order before 6pm on a wroking day you will recieve your order the next working day. All of the courier that they use provide upto date tracking information which will be emailed to you by the courier themselves. In your despatch email from them you will recieve a parcel tracking number which will assist you in tracking your parcel. Prior to contacting them they would advise checking the tracking of your parcel for any updates and also your email inbox as the couriers will continue to keep you updated throughout the delivery process. Should you then need to contact them please use one of the methods shown on their contact them page, which can be found here.