Homescapes Frequently Asked Questions
Does Homescapes now support gift certificates?
Not yet. They are currently exploring the possibility of introducing a Homescapes gift card option. Please check back later for more information.
I submitted a return request, how long does it take to process a refund?
Once they receive your return, it will be processed in their warehouse. If you change your mind and you return an item and want a refund, they will process it within 3-5 days of receiving the return. If you request an exchange, your replacement or replacement will ship within 2-3 days of receiving your order. Please note that it may take 3-5 business days for refunds to appear in your bank account.
What is their shipping policy?
Free standard delivery on orders £69.99 and over. Orders under £69.99 incur £3.99 delivery. Orders placed before 7am will be dispatched the same day (Monday to Friday), excluding public holidays. Your order should arrive within 2-3 business days.
I have a custom product, how long does it take to start processing?
If your order contains non-personalized items, these items will be sent with your personalized items and 5-7 business days delivery will apply to your entire order. Personalized items do not offer courier service. Orders will be sent using a tracking courier service. They aim to deliver all personalised orders within 5-7 business days.
Do they offer free return?
The customer is responsible for any return charges and to ensure that returned items are returned correctly. Homescapes will only cover the cost if there is a problem with your item. Homescapes offers a very simple, customer-friendly 30-day return policy. If you want a return or refund, they only require that the product be returned to them in unwashed, unused condition and original packaging within 30 days of receipt.