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Hooyman Frequently Asked Questions
What payment options do they accept?
They accept credit and debit cards from Visa, MasterCard, Discover, and American Express. Gift cards from these credit card companies are accepted as well so long as they cover the order total. Payment cannot be split up between multiple cards. All transactions are in U.S. dollars. Any other forms of payment cannot be accepted at this time.
Can I place an order and have it shipped internationally?
Orders placed on HOOYMAN.COM can only be shipped to the continental United States, Alaska and Hawaii. They do though have distributors both domestic and international that may be able to help you. Fill out their form on the contact page and we can point you in the right direction.
Do they offer refunds?
They will provide refunds less shipping and handling on products purchased directly through HOOYMAN.COM. Returns must be in new condition in their original packaging. Return shipping and handling fees will be the responsibility of the customer.
Is it safe for me to use my credit to purchase?
They make every effort to ensure that your ordering information, including your credit card number, is protected while you are on their site.
SSL keeps others from seeing your personal information by scrambling it so that only your Web browser, and the server of their Web site, can decipher it.
Their Web site uses SSL (Secure Socket Layer) encryption so that your personal information cannot be read as it passes over the internet. You can tell you are using the Secure Socket Layer encryption when a gold or blue padlock appears in the corner of your browser.
How can I contact you to make a return or an exchange?
They can only accept returns for unopened product in new condition purchased directly through HOOYMAN.COM. Shipping and handling on returns and exchanges are the responsibility of the customer. Please send to:
American Outdoor Brands
Attn: Customer Service Returns
1800 N. Route Z
Columbia, MO 65202
If you have any questions or concerns to be sent back at their customer service by email [email protected] or by calling1.833.784.5522.
What happens if my credit card dose not go through?
If your credit card does not process successfully, your order will not be processed, and an error message will be displayed on your screen. If you like, you can try a different credit card.