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Is my credit card number protected?
Yes, absolutely. HotelsClick use the security standard offered by SSL technology (Secure Socket Layer) and PCT (Private Communication Technology), compatible with the most popular browsers (Internet Explorer, Chrome, Firefox, Opera). These technologies encode your personal information, for example your credit card number, making it available exclusively to you and the payment system provided by their bank. Thanks to this system of encryption, using the internet is more secure than buying by telephone!

I am waiting for a refund, but it has not arrived yet. What must I do?
HotelsClick provide the refund on the same day of the cancellation. There are, however, cases in which a refund may take several days owing to banking procedures. If you have not yet received a refund, please contact your bank directly or the provider of your credit card. If you are still unable to resolve the problem, contact their Customer Care Department.

What must I do to obtain an invoice?

• During the reservation, in the section relating to personal details of the contact person, you will find written "Do you wish to receive an invoice?" Select the option and the fields to complete will appear.
• If you require an invoice but have already completed the reservation, send an email to [email protected] with the following information: corporate name, complete address, VAT code or personal Financial Code.

Why won’t HotelsClick accept my credit card?

• Check that you have inserted all the information correctly:  the card number, type, and expiry date and the CVV (the last three digits found on the back of the card).
• Also check that the credit limit of your credit card is sufficient for the transaction.  If the problem occurs again, contact their Customer Care Department.

What does "on request" mean?

• This indicates an internal procedure that they activate when all the rooms of a hotel that are assigned to them are already booked. In other words, they ask the hotel if there are any other rooms available. The request may be successful or unsuccessful.
• If the hotel allows them to have the room, they shall send the voucher to confirm your reservation.
• If, instead, the hotel does not allow them to have the room, they shall send an email with some alternative options that you can consider. If none of their suggestions are acceptable, your reservation will be cancelled and no charge will be levied to your credit card.