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Can I make a return at iFamCare?

• For product directly from iFamCare's website (www.iFamCare.com), this return policy allows you to return the Product after obtaining an iFamCare return material authorization (“RMA”) within 30 days from date of shipment by iFamCare. If the item is returned in its original condition, unused, and in the original packaging in accordance with this policy, they will exchange it or offer a refund of the purchase price paid, which refund will be made by crediting the account used to make the original purchase. The RMA may be obtained by contacting their Customer Service department. The Product must be received by iFamCare within 10 days after issuance of the RMA.

• All Products must be packed in the original, unopened and unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the Product. The RMA number must be included with the returned Product.

• Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to iFamCare.

Can I exchange the products that is exchanged before?

• When a Product is exchanged, any replacement item becomes your property and the replaced item becomes iFamCare's property.

• When a product is exchanged, this does not extend the warranty duration. The warranty only starts when the first product was purchased and will end 365 days after the purchase of the original/first product.

• Product must be freight prepaid, in its original packaging to the specified address with furnish proof of purchase to receive warranty service. It is your responsibility to backup any information, data, or other items you may have stored on the Product. iFamCare will not be responsible for any such damage or loss.

What should I do if my products are broken?

• All RMA claims must include a valid Proof of Purchase.

• iFamCare does not warrant that the operation of the Product will be uninterrupted or error-free. iFamCare is not responsible for damage arising from failure to follow instructions relating to the Product's use.

• iFamCare is not responsible for Product that has been altered or modified. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty.

• This Limited Warranty does not cover the cost of returning the Product to iFamCare; this is your responsibility.

• No iFamCare reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

• If a product is purchased in the United States and is taken to any other countries, this automatically voids the warranty.