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What are their returns policy?
All of their products are thoroughly inspected before they are shipped to ensure you receive the best possible product. Please inspect your order carefully.
They will replace broken items when possible, or offer a replacement on items damaged during shipping. If for any reason you are unsatisfied, they will exchange or refund the purchase.
Returns and exchanges must be made within 10 days of shipment, please allow 10–14 business days upon receipt to process the transaction.
All sales are final on Limited Edition, sale items, and discontinued products.
What about their shipping arrangement?
Due to the nature of their products they try to limit the time spent in warehouses, and reserve the right to delay shipping without notice during warm weather months. To avoid potential melting and ensure you receive flawless products, orders received on Wednesday through Friday will ship the following Monday.
All orders ship from their distribution center in Memphis, Tennessee via UPS Ground Monday-Friday, excluding major holidays.
If you have purchased more than one item, your shipment may be split into multiple boxes. Please double check your tracking information for details.
Do their share a list of ingredients for the candles?
Their unique wax blends have taken years of development and are highly proprietary, so they do not share their detailed ingredient lists.