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How can I pay for my order?

• They offer a variety of online payment methods to ensure their customers can place orders with ease.

• You can select your preferred payment method at checkout. As they take fraud very seriously, you will face validation and authorisation by them and the card issuer.

• They do this to ensure that their customers are safe while they shop.

Why can I see a transaction pending in my PayPal account?

• Once you place an order, the payment will show in your account as pending until they send the products to you.

• The pending transaction is telling you that the payment is authorised to be taken.

What happens once my item is returned?

As soon as they receive your order they'll review the reason for return and let you know what they plan to do next. You should receive an email to notify you of any action taken.

When will I receive my refund?

• Your refund should be returned to your account within 5 working days and they'll send you an email to let you know it's on its way.

• If you don't receive your refund and it's been 10 working days since you received their email, then you'll need to contact their Customer Service team.

What happens if I am not at home to accept my delivery?

Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. This card is from the courier and lets you know where your parcel is and how you can collect it.

What do I do if I have not received my order?

• They send you an email as soon as your order is on the way, so that you can find out when it will arrive.

• For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is. Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.

How do I ingest a tincture?

The CBD tincture can be ingested in many ways, the simplest being sublingually (under the tongue) allowing the CBD to absorb through the skin of the mouth for 1-2 minutes before swallowing. Alternatively, CBD oil can be added to foods including porridge, smoothies, or baked goods, or applied topically.

Where is the hemp processed?

Jersey Hemp is processed locally at their headquarters at Warwick Farm, the former States Nursery. They process all their fibre, seed and oil on site using best manufacturing standards.

What is the difference between hemp and marijuana?

Hemp is the common name for all plants in the genus Cannabis. Three species have been identified Cannabis Sativa, Cannabis Indica and Cannabis Ruderalis. Generally, hemp for industrial purposes is Cannabis Sativa which contains indiscernible amounts of the psychoactive compound THC as found in drug- and medical-type cannabis.